YUNDOOM Black basin faucet 811016

We’re excited about getting your order to you! 

Standard Shipping from YUNDOOM is free and trackable worldwide.

Orders are processed within 2-4 business days (Mon-Fri). Weekend and holiday orders ship on Monday or the next business day.

Estimated delivery times around the world:

Country	Cost	Delivery time(Business Days)	Processing time(Business Days)
United States	Depends	7-12	2-4
Canada	Depends	7-12	2-4
Australia	Depends	7-12	2-4
United Kingdom	Depends	7-12	2-4
New Zealand	Depends	7-12	2-4
France	Depends	7-12	2-4
Germany	Depends	7-12	2-4
Rest of Europe	Depends	7-12	2-4
Hong Kong	Depends	7-12	2-4
Singapore	Depends	7-12	2-4
Rest of World	Depends	10-12	2-4

 

 

Delivery Timing

Please note that the estimated delivery date is an estimate only and is not guaranteed. Your estimated delivery date will be shown during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. YUNDOOM reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on yundoom.co.

You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

 

International Customs Duties
We cover all customs duties for all international orders. You don't need to pay for anything beyond the product price.

 

COVID-19 SHIPPING DELAYS:

Due to Covid-19 impact and increased order volumes, orders may be delayed.

 

Q&A
Q: WHAT SHIPPING CARRIERS DO YOU USE?
we use parcel shippers like UPS, FedEx or DHL depending on your location.

Q: Where Do You Ship From?
We ship from Wenzhou, China.

Q: I Have Not Received My Order, How Can I Track It?
YUNDOOM will send you a shipment confirmation with tracking information for your reference. Please check your spam folder and make sure yundoom.co is an accepted email address. Lost your original email confirmation? Visit the Track My Order page for additional information.

Q: What is the standard processing time for all orders?
Orders are usually shipped out within 4 business days. Please allow an extra day for orders placed after 12 PM HKT or on weekends.
Due to occasional circumstances such as weather conditions or social distancing procedures, some customers may experience a slight delay in delivery.

Q: Do you ship to P.O box addresses?
Sorry we do not ship to P.O Boxes.

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

 

HOW LONG DO I HAVE BEFORE MAKING A RETURN, AND DO I HAVE TO PAY FOR SHIPPING?

1. You can return/exchange it in 30 days.

 

2. Please email us at service@yundoom.com with “RETURN” in the subject line and include your order number and the reason for return.

 

3. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.

 

4. Return shipping costs are to be paid by the customer, unless the product has a manufacturing defect. Any item with a manufacturing defect acknowledged by the Company may be subject to an exchange or refund. In this case, we will cover return shipping costs and we will send you a Colissimo return label.

 

HERE IS THE RETURN/EXCHANGE GUIDELINE:

1. Simply email us your order numberor email used to place the order at service@yundoom.com for the easy return. No question asked.

 

2. We will email you a free return label or guide you to ship back to our return center.

 

3. Our return center will process all the returns/exchange every two days.

  

REFUNDS

*Please allow up to 7 business days from when we receive the items in our warehouse for your account to be refunded. We will send you an email once we have completed the refund process.

 

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service.